Refund Policy

30 Day Satisfaction Guarantee Return Policy

Aseir Custom makes some of the most innovative and revolutionary peptide based cosmeceuticals in the world. 
Even better, we back them up with a risk free 30-Day Satisfaction Guarantee. 
If within 30 days of your order you find the product not as intended*, you can return the product to our warehouse for a store credit. 

Shipping Return Process

Please email to let us know you are returning the product. Our team is available to communicate with you from 9AM to 5PM PST Monday to Friday. 

Include in your initial request how you wish to proceed (return or exchange) and we will walk you through the process of how to ship your items back to us. 

We highly advise you to ship your order to our warehouse with a tracking number. We are not responsible for returns that are not received. Make sure all of the accessories are packaged in their boxes(if these are not included with your return/exchange, no refund or exchange will be processed).

*Please note there are exceptions to our 30 Day Satisfaction Guarantee:

1. Physical damage of the product caused by you. If any of our products have been damaged, used, crushed, broken or immersed in water, it will not be eligible for return or replacement.

2. If the product has been used by more than 10%, we will not accept the return. Aseir Custom reserves the right to determine the level of the product remaining in the returned item or items.

3. After 30 days from your initial purchase date, all sales are final.

Upon receiving the returned product or products, and assuming they meet the standard set by exceptions 1-3, you will have the choice to receive a full refund (including shipping costs) or a replacement product or products sent to you free of charge (shipping will also be free).
Your return will be processed in 3 - 5 business days. Please note that refunds can take up to 3 business days to be returned to your account. 

Contact Us

If you have any questions regarding our Shipping and Returns Policy, please contact us at

We’re available to talk to you 9am - 5pm PST, Monday thu Friday!

If your item was damaged during shipment, please email for immediate assistance.

Please be advised that if you do ship your return or exchange back without communicating with one of our customer service representatives, we will not be able to process a refund nor an exchange. As the customer, you are responsible for ensuring your return is delivered to our warehouse in the condition it was received in.  

All return shipping labels include a tracking number which will notify you (and us!) when your return is received. If we do not receive your return, no refund or exchange will be granted.

Disputes and Chargebacks

By making a purchase on our website you agree to not file a charge back or a dispute for any reason within 30 business days of making a purchase. 

You agree to send us an email to to resolve any payment issues you many encounter with us and you agree to wait 30 business days before contacting your bank, payment transaction processor or payment gateway to file a charge back or a dispute.

You agree to be liable for damages and business losses due to charge backs or disputes made by you within 30 business days of your purchase, and you also agree to appear in small claims court and be liable for our attorney’s fees. 

If your order or products fail to arrive and you have evidence that you’ve reached us via the email mentioned above, and we did not get back to you or help you with a return or refund request within 30 business days of your purchase, you may file a charge back with no liability.