Frequently Asked Questions

Don’t see the answer to your question below, or need to get in touch with our support team?

Visit our contact page for ways to connect.

The Science of Anti-Aging

Everything we do is based on tested, proven science. That’s why our customers trust us to deliver real results - and they continue to order from us. Click here to read more about the science behind our anti-aging products.

Shipping & Returns

Absolutely! We ship globally using FedEx Priority International - meaning you’ll be able to track your order and it should arrive in under 21 business days of shipment.

We process orders within 1-2 business days. You’ll receive tracking information once your order is processed. Our shipping partners can get deliveries to most of the United States within 3-5 business days.

Aseir Custom makes some of the most innovative and revolutionary peptide based cosmeceuticals in the world.

Even better, we back them up with a risk free 30-Day Money Back Guarantee.

If within 30 days of your order you find the product not as intended for whatever reason, we will do whatever it takes to ensure your satisfaction.

Please note there are exceptions to our 30 day money back guarantee. Read the full return policy here.

Please note there are exceptions to our 30 day money back guarantee:

1. Physical damage of the product caused by you-If any of our products have been damaged, used, crushed, broken or immersed in water, it will not be eligible for return or replacement.

2. If the product has been used by more than 10%, we will not accept the return. Aseir Custom reserves the right to determine the level of the product remaining in the returned item or items.

3. After 30 days from your initial purchase date, all sales are final.

Upon receiving the returned product or products, and assuming they meet the standard set by exceptions 1-3, you will have the choice to receive a full refund (including shipping costs) or a replacement product or products sent to you free of charge (shipping will also be free).

If your item was damaged during shipment, please email support@aseircustom.com for immediate assistance.

Our customer service is available M-F from 7am-5pm PST via email: support@aseircustom.com.

Payments and Processing

On the checkout page you’ll see a box to enter your promo code before entering the rest of your payment details.

You should NEVER be caught without your secret weapon in the fight against aging. That’s why we offer a subscription program that ensures you always have one of our holy grail anti-aging serums within reach - plus you’ll unlock 15% off the regular cost.

We don’t just let you age on your terms. You also get to pay how you want with Apple Pay, Google Pay, Shop Pay, American Express, Visa, Matercard, Diners Club, Discover, Elo or JCB.

Business Partnerships

We value the personal relationship we have with all of our current and potential customers. If you’re interested in establishing a larger potential business relationship as a wholesale clinical partner or as an international distributor in a country where we are currently not for sale, email jay@aseircustom.com.

If you’d like to become a member of Aseir Nation and earn up to a 15% affiliate commission, click here and fill out the form. Your affiliate application will be reviewed by our recruitment team. If our recruitment team determines that you are a good fit for the Aseir Custom brand, your application will be approved and your account will be activated.